Privacy Policy
Effective date: 18.10.25
Company: KlassKlinic AI Ltd
Registered in England & Wales
Company Number: 16767360
Website: https://www.klassklinicai.com
1️⃣ Introduction
KlassKlinic AI Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and safeguard your personal data when you visit our website, book a demo, or engage with our AI solutions.
We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2️⃣ Information We Collect
We may collect and process the following data:
Contact information: name, email address, phone number, clinic name, job title.
Booking data: demo appointment details via Setmore.
Chatbot interactions: information you share when using our AI assistant.
Technical data: IP address, browser type, device ID, pages visited.
Marketing data: your communication preferences and responses.
We do not knowingly collect sensitive personal information (e.g. medical records or health data).
3️⃣ How We Use Your Information
We use your data to:
Respond to enquiries and demo requests.
Provide, personalise and improve our AI solutions.
Send service communications and marketing (only with consent).
Maintain security and prevent fraud.
Meet legal or regulatory requirements.
We process data on the lawful bases of consent, contract, or legitimate interest.
4️⃣ Data Storage & Security
Website hosting provided by 10Web (servers located in the EU, protected with SSL encryption).
Email services handled by Fastmail, compliant with GDPR adequacy decisions.
Booking management handled through Setmore, which adheres to the EU-US Data Privacy Framework.
Access to all systems is restricted by password and multi-factor authentication.
We retain personal data only as long as necessary to fulfil the purposes set out above or as required by law.
5️⃣ Sharing of Information
We do not sell or rent your information.
We may share limited data with:
Service providers who help us operate our website (e.g. 10Web, Fastmail, Setmore).
Professional advisers such as accountants or legal representatives.
Regulators or authorities if required by law.
All third parties are bound by confidentiality and data-protection obligations.
6️⃣ Cookies & Tracking
Our site uses cookies to enhance functionality, analyse traffic and improve your experience.
You can manage or delete cookies at any time through your browser settings.
Analytics data may be processed by Google Analytics 4 or equivalent GDPR-compliant services.
7️⃣ Your Rights Under UK GDPR
You have the right to:
Request access to your data (“subject access request”).
Request correction or deletion of inaccurate data.
Withdraw consent to marketing at any time.
Object to processing based on legitimate interest.
Request data portability.
To exercise these rights, contact us at info@klassklinicai.com.
You may also complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk.
8️⃣ International Transfers
Where our suppliers operate outside the UK or EEA, we ensure suitable safeguards (standard contractual clauses or adequacy decisions) are in place.
9️⃣ Data Retention
We keep enquiry and demo booking records for up to 12 months after your last interaction unless a longer retention period is required by law.
🔟 Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always appear on our website with the “Effective date” updated above.
1️⃣ Contact Us
If you have any questions about this policy or your personal data, please contact:
Data Controller: KlassKlinic AI Ltd
Email: info@klassklinicai.com
Website: www.klassklinicai.com